Samsung is recalling 2.5 million Galaxy Note 7

Samsung is recalling 2.5 million Galaxy Note 7

  • 2016-09-09
  • 59

Samsung is in deep shit. Its flagship product, Galaxy Note 7 has been exploding non-stop around the world due to defective batteries, causing the world’s largest smartphone maker to announce a recall unprecedented in smartphone history.

We had recently reported that how a Samsung Galaxy Note 7 exploded in Korea while it was charging, making it the second incident of the device being exploded in less than a weeks’ time. The first report of a Samsung Galaxy Note 7 randomly exploding while charging in China appeared online on August 24.

Samsung confirmed that it was investigating the matter and said that, “Shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality.”

The South Korean company added, “In response to questions on Galaxy Note7, we are conducting a thorough inspection. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers.”

However, it now looks like Samsung is likely to recall Galaxy Note 7 units shipped worldwide. “The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers,” a Samsung official who spoke on the condition of anonymity told Yonhap News Agency. The problem has been narrowed down to the Galaxy Note 7’s internal [non-removable] 3,500 mAh battery said the anonymous Samsung spokesman.

“Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers,” stated the official.

The development comes a few days before rival Apple is set to unveil its new iPhone 7 and 7 Plus next week in San Francisco, and will surely weaken Samsung’s position in the market.

If the report of a worldwide recall of Galaxy Note 7 holds true, the company doesn’t plan to announce the results of its investigation soon, as it is in talks with partners in the U.S. on the issue.

“Global discussions are under way about matters such as how to deal with products delivered to dealers. Results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest,” the official added.

“The decision will be made in consideration of maximum consumer benefit,” Samsung official noted.

The Samsung Galaxy Note 7 had gone on sale August 19th in more than 10 countries worldwide to critical acclaim.

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